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Redefining Customer Service in Government Departments: Empathy, Listening, and Tech
Government departments often grapple with a paternalistic and sometimes hostile approach when providing services to vulnerable clients. This attitude undermines the well-being of those they serve and hampers the efficiency and effectiveness of public services. It’s time to shift the paradigm and drive a customer service agenda built on empathy, listening, culture shift, and technology.…
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Reimagining NGO Funding: The Case Against Competitive Tendering
If you’ve spent time in the NGO sector, you’ll know that funding is the lifeblood of our organisations. Yet, how we secure that funding can often feel like a never-ending battle royale. Enter competitive tendering, a process that’s supposed to ensure fairness and efficiency but usually creates more problems than it solves. Competitive tendering is…
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Revitalising Your Team When Energy and People Are Draining Away
Ever felt like you’re in the middle of a desert, with your team dragging their feet and the once vibrant oasis of productivity now just a mirage? Welcome to the reality of team burnout and disengagement, my friend. But don’t despair just yet—it’s time to roll up those sleeves and bring your team back to…
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Unveiling the Leader Within – Embracing Imperfection on the Path to Excellence
Community leadership is the skeletal system that holds our society upright, strong, and ready to sprint towards progression. It’s about donning the cloak of confidence, wielding the sceptre of inspiration, and leading a troop of believers towards a shared goal. So, what makes you a standout leader? Well, it’s your arsenal of hope and certainty,…
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Why Allyship is Better Than Agitation for Advocacy
NGO advocates and social justice warriors, lend me your ears. In the grand theatre of social change, there’s a debate raging over whether allyship or agitation is the more effective advocacy strategy. Spoiler alert— for me, it’s allyship, hands down! And here’s why. The Art of Collaboration Allyship fosters collaboration and understanding, building a stronger…
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The Subtle Sabotage: How Common Bureaucratic Behaviours Undermine Progress
In my line of work, dealing with public servants and Bureaucrats at all levels is a daily challenge. I have many friends and respected colleagues in the public service, but dealing with the collective machinery is needlessly draining and, sometimes, soul-destroying. Bureaucrats are critical in executing policies and programs in the intricate web of government…