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Building Inclusive Teams
Inclusion at Work Week 2024 Welcome to Inclusion at Work Week 2024, the perfect time to shake up the workplace, celebrate victories and charge headfirst into creating a more inclusive future. Inclusion isn’t just about checking boxes; it’s a living, breathing ethos that transforms workplaces into thriving hubs of diversity, innovation, and growth. The Role…
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The Embedded Chaos of Human Services
Why Addressing Systemic Issues Requires Bold Action and Collective Effort We’re diving into the tangled mess of human services, where the issues are as stubborn as a mule. We all know what the wicked issues are. These systemic problems are deeply rooted, like weeds that crop up no matter how hard or frequently you try…
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The Case for Resourcing Independent Tenant Participation
Tenant participation is a critical component of ensuring fair and equitable housing practices. Yet, when landlords or government entities control the resources necessary to facilitate this participation, the integrity of the process can be easily compromised. To truly empower tenants and advocate for their rights, it is crucial that independent providers resource tenant participation and…
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Redefining Customer Service in Government Departments: Empathy, Listening, and Tech
Government departments often grapple with a paternalistic and sometimes hostile approach when providing services to vulnerable clients. This attitude undermines the well-being of those they serve and hampers the efficiency and effectiveness of public services. It’s time to shift the paradigm and drive a customer service agenda built on empathy, listening, culture shift, and technology.…
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Reimagining NGO Funding: The Case Against Competitive Tendering
If you’ve spent time in the NGO sector, you’ll know that funding is the lifeblood of our organisations. Yet, how we secure that funding can often feel like a never-ending battle royale. Enter competitive tendering, a process that’s supposed to ensure fairness and efficiency but usually creates more problems than it solves. Competitive tendering is…
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Revitalising Your Team When Energy and People Are Draining Away
Ever felt like you’re in the middle of a desert, with your team dragging their feet and the once vibrant oasis of productivity now just a mirage? Welcome to the reality of team burnout and disengagement, my friend. But don’t despair just yet—it’s time to roll up those sleeves and bring your team back to…